Incredible customer service

z-only First off, the post today is going to be a little on the side of self-promotion. We don’t make a habit of extolling the virtues of Team Zanshuri, even on our own blog entries. So this is a rare foray out into that uninhabited terrain.

In the beginning at Zanshuri, we set ourselves the goal of developing the most energy efficient range of real-world computers, anywhere. By real-world we mean the type of systems that we use for everyday activities, be they office work, surfing the web, doing homework, playing games etc. We are not in the business of building purely educational or experimental systems such as the Raspberry Pi, or any of the myriad Arduino or Edison type units. A Zanshuri system is first and foremost a tool which you can use productively from the moment it is switched on.

In the process of developing our presence in such a densely populated marketplace, we were able to refine and develop our ideals. Our priorities are not dissimilar to those of most clients. A Zanshuri systems has to be reliable, fast and eco-friendly. The emphasis we place on solid state technology ensures that the responsiveness you rightly expect is always there. The fact that we never employ the practice of under-clocking is equally relevant. There is one other difference which in addition to all of the above, lifts us as a business clear of the competition. We want to sell you exactly what you need.

This means we take the time to speak with you, our client. To find out how you intend to use our systems. We can advise you on matters which you may have overlooked, agree about what you have determined correctly and if necessary, urge you to consider options more in line with your needs.

As a result of this we learned to develop one aspect of our business even more than our already high standards of build-quality and engineering. Higher than our constant effort to reduce energy consumption and improve efficiency. And that one aspect of our business has led to Zanshuri being where it is today, in having absolutely zero customer complaints and/or returns in almost seven years of business.

Incredible customer service.

At Zanshuri, customer service is our absolute priority. If you are considering a Zanshuri system, you are already attuned towards sustainability and eco-friendly products. You already want and need the highest standards of performance and over -engineering possible. So why wouldn’t you expect to be treated as an individual and not just an order number?

We offer extensive warranties as standard and are the only British IT manufacturer to offer online lifetime support for ALL of our systems. We might not have the budget of many established IT manufacturers (yet), but we do have the agility and intellect to respond quickly and emphatically to customer needs. That is why we are enjoying one of the fastest periods of growth in our short history. It is why our product line is growing at a near exponential rate and it underlines why you should buy from us.

At Zanshuri, we live by our motto and grow by it too.

Always better.

Infamy, eternity and cake

z-onlyMany moons when I was a struggling newly graduated student, I found myself having to make a decision about the direction which my life would take. My usual thinking up to that point had been more along the lines of which Pot Noodle “meal” I would like to have that particular evening.

The decision was, do I allow my life to be dictated by fate and incidents beyond my control, or do I start to push it in the direction I want it to take? Now although I was living in a room not much larger than an airing cupboard, I did actually have a fairly good city job. That city was London and so everything was horrendously expensive. And though the job market was competitive, it was not as globally open as it is now.

At that time which I won’t explicitly identify, the internet was just beginning to gain traction. If not as a platform on which to do business, it was certainly somewhere to be seen. So I decided to set up a portfolio of my work in tech. Though of course, me being the type of person I am that portfolio had to be a little different.

Yes it featured a database driven back-end, a minimalist colour scheme featuring impressively chosen graphics and some active components. The front end was a combination of HTML, JavaScript and ColdFusion. So from a technical perspective, all the necessary boxes were ticked. Even then I knew that in order for that presence to develop a following, it had to be either relevant, entertaining and/or current. Well, two out of three isn’t bad.

So the subject of the portfolio was something which back then at least, was unique.

I took it upon myself to interview some of the most famous celebrities of the age. That included such luminaries as Oprah Winfrey, Eminem and George W Bush. Please don’t ask me how I achieved this mighty feat from my studio flat in East London. Determination can make you do amazing things!

The thing is, whilst the portfolio was successful in getting me the attention I needed to get to where I wanted to go, it also still exists. Fortunately for me, there is nothing horrendously embarrassing on it, nobody wants to sue me and life goes on.

That isn’t always the way things work on the interweb. Sometimes what is out there can be coarse, damaging or worse.

So in line with the previous post on cyber security, make sure you apply the twin guardians of caution and common sense, in all that you do online. Infamy can be hugely destructive.

Cake however, is always good.

A gentle introduction to cyber security

z-onlyIf the first time you read the words cyber security, a Terminator-like image enters your mind or shades of ED-209 urging you to reach for the sky echo in your ears, then you are probably as much of a geek as I am. And spend far too much time watching movies.

What am I saying, there is no such thing as “spending far too much time watching movies”.

I digress.

Cyber Security might extend to those extremes at some point in a dystopian future, but for now your imaginings need not stray beyond common sense.

In the same way that you don’t make your banking pin numbers public, you should aim to protect your passwords and private data.

Using public wireless networks to access your social media feed might not be a massive breach of EU law, but it shouldn’t surprise you to learn that it isn’t always as secure as it may seem.

We’re not intent on pointing out the obvious here, so we’ll keep it brief.

  • Keep all your login details secure. Use a mix of letters, numbers and symbols where possible
  • Change your login details periodically
  • Stop using basic passwords like ‘password, 1234 or qwertyuiop’. Seriously
  • Invest in decent internet security software from a reputable outlet like us
  • Avoid the use of torrents, bit-torrents and illegal download sites
  • If in doubt, be sure to ask your local friendly IT geek. There are many of us in the wild

The bottom line is, if you doubt the sensibility of the circumstances in which you find yourself, then it is time to find yourself new circumstances.

As my great-great-grandmother used to say, “stop leaving yourself logged in on Facebook”.*

* Note: That last line was completely made up. My great-great grandmother wrote all my Facebook updates for me.**

** Note: No, she only managed my LinkedIn profile.***

***Note: There is a theme developing here.

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Phone: +44 (0) 333 20 20 451


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